Frequently Asked Questions
Everything you need to know about getting your perfect shade.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. We also offer expedited shipping options at checkout if you need your color sooner.
Can I return the product if I'm not happy with the results?
Yes, we offer a 30-day satisfaction guarantee. If you are not completely satisfied with your color results, please contact our support team to initiate a return or exchange.
Are your hair color products safe for sensitive skin?
Our formulas are designed to be gentle and are free from harsh chemicals like ammonia and PPD. However, we always recommend performing a patch test 48 hours before full application.
How do I choose the right shade for my hair?
We recommend choosing a shade that is within two levels of your natural hair color. You can also use our online color quiz or consult our digital shade guide for a personalized recommendation.
Do you offer a subscription service?
Yes! You can sign up for our 'Simplify' subscription to have your favorite shade delivered automatically every 4, 6, or 8 weeks at a 15% discount.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.